Village Bylaw Enforcement is centered on compliance and begins with education to the public. Generally, the Village responds to complaints from the public when the situation cannot be worked out amicably.
If you have a complaint involving a bylaw issue, you may contact the Village Office to file a complaint. Village staff will review the complaint and seek to address the issue with the focus being on gaining compliance.
Please note, a complainant’s identity will remain anonymous except as required to be released pursuant to legal proceedings or as required under the Freedom of Information and Protection of Privacy Act.
Bylaw Violation Complaint Procedure
Most bylaw violations are complaint driven; however, the Bylaw Enforcement Officer can action any violations that are observed.
There are three ways to file a complaint:
- By phone – Call the Village Office at 250.566.4435 during regular office hours, 8:30am to 12:30pm and 1:30pm to 4:30pm. Outside of office hours, please leave a message and the call will be returned during office hours.
- By email – firstname.lastname@example.org
- In-Person – At the Village Office, 735 Cranberry Lake Road, during regular office hours, or directly to the Bylaw Enforcement Officer while in public during regular office hours.
*Please note – In order for a complaint to be considered official, you will need to provide your name, contact information and the nature of your complaint. The Bylaw Enforcement Officer may contact you for more information as required.
Bylaw Enforcement and Dispute Adjudication
The Bylaw Adjudication system allows local governments to manage most bylaw violations, such as parking tickets, at the local level rather than through the provincial court system. Residents who receive a Bylaw Offence Notice have the opportunity to dispute violations out of court via an independent adjudicator who will hear all disputes. For more information, please see Village of Valemount Enforcement & Adjudication Bylaw No. 698, as amended above.
Municipal Ticket Information System
Some municipal bylaws are enforced through a municipal ticketing system. In this case, disputed and unpaid tickets are managed through the Provincial Court System. There is no process for adjudication. For more information about which bylaws are enforced through the MTI system, please see Village of Valemount Municipal Ticket Information By-law No. 641, 2009, as amended above.